Q: Why should I make an account?
A: Making an account is optional, but highly recommended. This information is private, and stays on file for your use. It allows you to keep track of your orders and makes check out faster and easier each time you shop.
Q: Where can I view my order status, and past orders?
A: Simply log in to your account, and you can access your orders to check its status. If you had made an account with iheartposhshoppe.com before June 14, 2013, please make a new account. Accounts made before that date are no longer active.
Q: How does the new site affect my previous account and orders?
A: Our site, iheartposhshoppe.com was updated on June 14, 2013. With the updates, all accounts and orders made before this date are no longer accessible to the customer. However, shipments, refunds, and exchanges are still available as before. The store and our dedication to service is the same and ever improving. If you have a concern regarding an account or order made before June 14, 2013, please feel free to email us at firstname.lastname@example.org
Q: Why can I not access my account?
A: If you had made an account with iheartposhshoppe.com before June 14, 2013, please make a new account. Accounts made before that date are no longer active. Please make a new account with us. If you have a concern regarding an account or order made before June 14, 2013, please feel free to email us at email@example.com . If you cannot access your account because you have forgotten your login or password, please email us, and we will send you an access email.
Q: When will my order ship?
A: Orders take 24-48 hours to process. Orders will ship after our standard processing period. If an order is placed over the weekend or on a holiday, please expect a delay, as orders are not processed on weekends and national holidays.
Q: How long does it take to process returns and exchanges?
A: Return and exchange times take 7-14 business days on average. Times vary depending on how quickly the return/exchange package is received and processed. Once your return package is received by our shipping and receiving team, please expect an email confirming your refund/exchange within 24-48 hours.
Q: Which items are final sale?
A: ALL items with our red 'SALE' icon are final sale. Final sale items have a no return, no exchange policy. Store policy is strictly enforced for such items.
Q: Do you ship internationally?
A: Yes, we ship to many countries outside the US. Enter your shipping information at checkout, specify your country, and select the shipping service you need. It's as easy as that!